Arlene Gonzalez
About Arlene Gonzalez
Arlene Gonzalez is a Mid-Market Customer Success Manager at Handshake, where she has worked since 2024. She holds a Bachelor of Science in Business Administration and Management from Western Governors University and has extensive experience in customer success and sales roles across various companies.
Work at Handshake
Arlene Gonzalez currently serves as a Mid-Market Customer Success Manager at Handshake, a role she has held since 2024. Based in San Francisco, California, she focuses on enhancing customer satisfaction and ensuring successful client engagement. Her responsibilities include managing client relationships and driving customer success initiatives within the mid-market segment.
Previous Experience in Customer Success
Before joining Handshake, Arlene Gonzalez worked at Xactly Corp as a Customer Success Manager from 2022 to 2024. In this position, she contributed to customer retention strategies and supported clients in maximizing the value of their investments. Her experience in customer success spans multiple industries, providing her with a diverse skill set.
Sales and Management Background
Arlene has a robust background in sales and management. She worked at State Farm® from 2016 to 2022 as a Manager and Senior Sales Account Manager, where she managed sales teams and client accounts. Prior to that, she was a Gym Manager at Gold's Gym from 2014 to 2016, overseeing gym operations and staff management.
Early Career in Retail and Sales
Arlene Gonzalez began her career in retail and sales, working as a Sales Representative at T-Mobile from 2010 to 2011. She then transitioned to Costco Wholesale, where she served as a Cashier Customer Service from 2011 to 2014. These early roles helped her develop foundational skills in customer service and sales.
Education and Expertise
Arlene Gonzalez earned her Bachelor of Science in Business Administration and Management from Western Governors University. Her education has equipped her with essential knowledge in business principles, management strategies, and customer relationship management, which she applies in her current role and previous positions.