Ashley P.
About Ashley P.
Ashley P. is a Premium Support Specialist with a background in Criminal Justice and experience in customer support and conflict resolution. She has worked in various roles, including positions at the Danville Police Department and the Department of Justice, and has contributed to policy improvements and team training initiatives.
Current Role at Handshake
Ashley P. currently serves as a Premium Support Specialist at Handshake, a position she has held since 2021. In this role, she focuses on providing high-level support to users, ensuring their needs are met efficiently. Her responsibilities include managing customer inquiries and resolving issues to maintain a high standard of service. Ashley's experience in support roles contributes to her effectiveness in this position.
Previous Experience at Handshake
Prior to her current role, Ashley worked at Handshake as a Consumer Support Specialist for a brief period in 2020. This role involved assisting customers with their inquiries and providing solutions to enhance their experience. Her time in this position laid the groundwork for her current responsibilities, allowing her to develop essential skills in customer support.
Education and Expertise
Ashley earned her Bachelor of Science in Criminal Justice/Law Enforcement Administration from John F. Kennedy University, completing her studies from 2014 to 2017. This educational background has equipped her with knowledge relevant to her roles in support and community service, particularly in understanding legal and administrative processes.
Background in Law Enforcement
Ashley has a background in law enforcement, having worked as a Community Service Officer at the Danville Police Department from 2015 to 2017. In this role, she engaged with the community and assisted in various law enforcement activities. This experience provided her with valuable insights into conflict resolution and community engagement.
Skills in Conflict Resolution and Training
Throughout her career, Ashley has utilized her conflict resolution skills to effectively manage disputes with customers and coworkers. She has also created standardized training practices aimed at enhancing team performance and customer satisfaction. These skills have contributed to her success in support roles and her ability to improve operational efficiency.