Brittany Galvan
About Brittany Galvan
Brittany Galvan is the Director of Trust and Safety at Handshake, where she has worked since 2021. She has extensive experience in trust and safety roles, including positions at Airbnb and YouNow, and has a background in communications from California State University, Fullerton.
Current Role at Handshake
Brittany Galvan serves as the Director of Trust and Safety at Handshake, a position she has held since 2021. In this role, she is responsible for overseeing the trust and safety initiatives within the organization. Brittany has played a key role in launching new initiatives and onboarding a new vendor, contributing to the overall effectiveness of the Global Support team. During her tenure, she successfully increased team engagement scores by 20 points, reflecting her commitment to fostering a positive work environment.
Previous Experience at Airbnb
Brittany Galvan has extensive experience at Airbnb, where she held multiple roles from 2011 to 2020. She began as a Reactive Risk Expert and progressed to Trust and Safety Manager - Proactive and then Trust and Safety Manager - Reactive. In these positions, she was instrumental in scaling the Portland User Safety team and establishing an additional team in Montreal. Her work focused on enhancing user safety and operational efficiency within the organization.
Background in Communications
Brittany Galvan studied at California State University, Fullerton, where she earned a Bachelor of Arts degree in Communications with a focus on Public Relations. Her academic background provided her with foundational skills in communication strategies, which she has applied throughout her career in various roles related to trust, safety, and support.
Experience at YouNow, Inc.
Brittany served as the Director of Trust, Safety, and Support at YouNow, Inc. from 2020 to 2021. In this role, she was responsible for overseeing trust and safety operations, ensuring a secure environment for users. Her leadership contributed to the development of effective safety protocols and support systems within the company.
Early Career at MPRM Communications and Apple Retail
Brittany Galvan began her career with internships at MPRM Communications in 2008 and 2009, where she gained initial experience in communications. She also worked at Apple Retail as a Specialist from 2006 to 2011, where she developed customer service skills and product knowledge. These early roles laid the groundwork for her future positions in trust and safety.