Chris Henien
About Chris Henien
Chris Henien is a Strategic Customer Success Manager with a background in marketing and business administration. He has held various roles in customer success and consulting across multiple companies, including HRchitect, Legion Technologies, and WorkForce Software.
Current Role at Handshake
Chris Henien serves as a Strategic Customer Success Manager at Handshake, a position he has held since 2022. In this role, he focuses on ensuring customer satisfaction and success through strategic engagement and support. His responsibilities include developing customer relationships and facilitating the effective use of Handshake's services.
Education and Expertise
Chris Henien earned a Bachelor of Science in Marketing from Wayne State University, where he studied from 2007 to 2011. He later pursued a Master of Business Administration (MBA) at Eastern Michigan University, completing his studies from 2012 to 2014. His educational background provides a strong foundation in business and marketing principles.
Professional Background
Chris Henien has a diverse professional background in customer success and consulting. He began his career at Thomson Reuters as a Business/Technology Intern in 2011, followed by a role as a Product Support Representative. He then worked at WorkForce Software in various capacities, including Technical Consultant and Client Services Manager. Afterward, he joined HRchitect, where he served as a Senior Consultant and later as Solutions Delivery Manager.
Previous Work Experience
Before his current role at Handshake, Chris Henien held positions at Legion Technologies as a Consulting Manager from 2021 to 2022 and at HRchitect as a Senior Consultant from 2016 to 2017. His experience spans multiple roles that emphasize customer service and technical support, contributing to his expertise in customer success management.