Cyndi Ramirez
About Cyndi Ramirez
Cyndi Ramirez is a Strategic Customer Success Manager with extensive experience in client services and customer success roles across various companies. She has held positions at Indeed.com, LinkedIn, and QuinStreet, and holds a Bachelor's degree in Sociology and an MBA.
Current Role at Handshake
Cyndi Ramirez serves as the Strategic Customer Success Manager at Handshake, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her responsibilities include developing strategies to improve customer engagement and retention, as well as collaborating with cross-functional teams to address client needs.
Previous Experience at Indeed.com
Cyndi Ramirez has extensive experience at Indeed.com, where she held multiple roles over several years. She worked as a Client Support Specialist from 2012 to 2014, followed by her position as a Senior Client Support Specialist from 2014 to 2015. She then advanced to the role of Manager, Client Services, from 2015 to 2017. Her time at Indeed.com contributed to her expertise in client relations and support.
Experience at LinkedIn
At LinkedIn, Cyndi Ramirez worked for four years in various capacities within the Learning Solutions team. She started as a Customer Success Manager from 2017 to 2018 and then progressed to Senior Customer Success Manager from 2018 to 2022. Her roles involved managing customer accounts and ensuring the effective implementation of LinkedIn's learning solutions.
Educational Background
Cyndi Ramirez holds a Bachelor of Arts degree in Sociology from California State University, Chico. She furthered her education by obtaining a Master of Business Administration (M.B.A.) from Notre Dame de Namur University, where she studied from 2013 to 2015. Her educational background supports her expertise in customer success and management.
Early Career Experience
Cyndi Ramirez began her career at QuinStreet, where she worked as a Receptionist from 2009 to 2010 and later as a Sales Coordinator from 2010 to 2011. She also gained experience as an Account Development Manager at Epic Media Group from 2011 to 2012. These early roles provided her with foundational skills in customer service and account management.