Donna Mac Donald
About Donna Mac Donald
Donna Mac Donald serves as the Director of Customer Success and Digital Engagement at Handshake, a position she has held since 2023. With extensive experience in customer success roles at LinkedIn and Amplitude, she has a strong background in scaling customer success programs and driving organizational growth.
Work at Handshake
Donna Mac Donald has been serving as the Director of Customer Success and Digital Engagement at Handshake since 2023. In this role, she focuses on enhancing customer experiences and driving digital engagement strategies. Her position is based in the San Francisco Bay Area, where she leverages her extensive background in customer success to support the company's growth and client satisfaction.
Previous Experience at LinkedIn
Donna Mac Donald has a significant history with LinkedIn, where she held multiple roles over several years. She started as a Recruitment Product Consultant (Customer Success Manager) from 2011 to 2013. She then progressed to Senior Manager, Customer Success from 2016 to 2019, and later served as Manager, Customer Success from 2013 to 2016. During her tenure, she played a pivotal role in scaling LinkedIn's Customer Success organization and contributed to the platform's growth from 135 million to over 550 million members.
Experience at Amplitude
At Amplitude, Donna Mac Donald held several key positions, including Director of Customer Success, Americas, from 2022 to 2023, and Head of Corporate Customer Success from 2019 to 2022. She was instrumental in building programs to scale customer success, managing renewals, and expansion ownership. Her contributions occurred during a critical growth phase for the company, just prior to its IPO, and during a time of increased digital engagement following the COVID-19 pandemic.
Education and Expertise
Donna Mac Donald earned her Bachelor of Arts degree in Economics with an Accounting Emphasis from the University of California, Santa Barbara. Her educational background provides a strong foundation for her roles in customer success and digital engagement. She is recognized for her passion for creative problem-solving, which informs her approach to customer-centric strategies and program development.
Background and Career Progression
Donna Mac Donald's career reflects a strong trajectory in customer success roles across various organizations. Before her time at Amplitude and LinkedIn, she briefly worked at Sabbatical in 2019. Her diverse experiences have equipped her with the skills necessary to lead customer success initiatives effectively. She has consistently been involved in companies that prioritize experimentation and growth, aligning with her professional interests.