Doria M.
About Doria M.
Doria M. serves as the Head of Support at Handshake, bringing over 13 years of project management experience in technical SaaS environments. Doria specializes in agile processes and emphasizes a human-centric approach to balancing efficiency, customer impact, and business needs.
Work at Handshake
Doria M. serves as the Head of Support at Handshake, a role she has held since 2021. In this position, she oversees the support operations, ensuring that customer needs are met effectively. Doria's leadership focuses on enhancing customer experience while aligning support strategies with business objectives. Her approach emphasizes the importance of a human-centric model in support services.
Education and Expertise
Doria M. studied at Gordon College, where she gained foundational knowledge that supports her career in project management and support operations. With over 13 years of experience in project management, she specializes in implementing agile processes within technical SaaS environments. Her expertise includes utilizing measurable data and team feedback to drive operational improvements.
Background
Doria M. has extensive experience in fast-paced technical SaaS environments, where she has developed a strong skill set in project management. Her career reflects a commitment to enhancing operational efficiency and customer satisfaction. Doria's background equips her to navigate the complexities of support in a technology-driven landscape.
Achievements
Throughout her career, Doria M. has focused on balancing efficiency, customer impact, and business needs. She emphasizes a human-centric approach in her work, which has contributed to her success in managing support operations. Her ability to implement agile processes has led to significant improvements in team dynamics and customer interactions.