Eduardo Gonzalez Rojas
About Eduardo Gonzalez Rojas
Eduardo Gonzalez Rojas is an Education Support Specialist at Handshake, where he has worked remotely since 2021. He has experience in training, cross-functional collaboration, and project management, having previously held roles in consumer support and information technology.
Work at Handshake
Eduardo Gonzalez Rojas has been employed at Handshake as an Education Support Specialist since 2021. In this role, he has conducted shadow sessions to train new full-time agents and contractors. He has built cross-functional relationships with teams across engineering, success, marketing, and product to enhance user service. Additionally, he has developed training content for new hires using the learning management system Lessonly. His responsibilities also include facilitating scheduled Zoom meetings to troubleshoot issues live with partners.
Previous Experience
Before his current role, Eduardo worked at Handshake as a Consumer Support Specialist for three months in 2020. Prior to that, he served as an Information Technology Student Assistant at Florida International University from 2019 to 2020. He also worked as an Event Planning Office Student Assistant at Florida International University from 2017 to 2019. His experience in these positions contributed to his skills in user support and project management.
Education and Expertise
Eduardo Gonzalez Rojas studied at Florida International University, where he achieved a degree in Information Technology from 2017 to 2021. His education has provided him with a solid foundation in technology and support services, which he applies in his current role at Handshake. His expertise includes utilizing JIRA for project management and Looker for creating custom reports.
Skills and Tools Utilized
In his professional roles, Eduardo has utilized various tools to enhance productivity and support operations. He has employed JIRA to manage projects for the engineering, documentation, and support operations teams. Additionally, he has used Looker to create custom reports for partners, demonstrating his analytical skills and ability to leverage technology for improved service delivery.