Greer Brown
About Greer Brown
Greer Brown is an Education Support Manager at Handshake, where she leads cross-functional projects to enhance operations and reduce support volume. She holds two Bachelor's degrees from Iowa State University in Global Resource Systems and Economics, and has previously worked in various roles focused on client success and customer experience.
Current Role at Handshake
Greer Brown serves as the Education Support Manager at Handshake, a position she has held since 2020. In this role, she represents the Support team in the Go-To-Market (GTM) process, ensuring that educational partners receive the necessary support and resources. She leads cross-functional projects aimed at reducing support volume and improving operational efficiency. Additionally, she advocates for partners and communicates user feedback to various stakeholders within the company.
Professional Experience
Prior to her current role, Greer Brown held several positions that contributed to her expertise in client success and customer experience. She worked as a Client Success Specialist at Virtuance from 2017 to 2018, where she focused on client relations in Denver, Colorado. Following this, she served as the Customer Experience Lead at WESTAF for one year, also in Denver. Additionally, she was a Virtual Program Manager at Boys & Girls Clubs of America from 2019 to 2020, where she managed online programs.
Educational Background
Greer Brown studied at Iowa State University, where she earned two Bachelor's degrees. She completed her degree in Global Resource Systems from 2012 to 2016 and later pursued a degree in Economics, which she completed in 2017. Her academic background has provided her with a strong foundation in resource management and economic principles, which she applies in her professional roles.
Research Experience at Iowa State University
During her time at Iowa State University, Greer Brown worked as a Research Assistant in the Economics Department from 2014 to 2015. In this role, she contributed to various research projects, gaining valuable experience in data analysis and economic research methodologies. This position enhanced her analytical skills and understanding of economic concepts.