Jennifer Oquendo
About Jennifer Oquendo
Jennifer Oquendo is a Documentation Specialist with a focus on creating inclusive and accessible content. She has extensive experience in documentation and user support roles across various educational and organizational settings.
Current Role at Handshake
Jennifer Oquendo serves as a Documentation Specialist at Handshake, a position she has held since 2022. In this role, she focuses on creating documentation that is inclusive and accessible for diverse user groups. Her responsibilities include ensuring that all documentation is technically accurate and well-written, which aids in user understanding and enhances the overall experience with the platform.
Previous Experience in Higher Education
Before joining Handshake, Jennifer Oquendo worked at Valencia College as an Assessment Specialist from 2018 to 2020. In this role, she contributed to the assessment processes within the college. Additionally, she served as an Executive Assistant at Barnard College for six months in 2017, where she supported administrative functions. Her experience in higher education has equipped her with skills relevant to documentation and user support.
Background in Program Coordination
Jennifer Oquendo has a background in program coordination, having worked at Casita Maria Center for Arts & Education from 2009 to 2014. During her five years there, she coordinated various programs, which involved managing logistics and ensuring effective communication among stakeholders. This experience has contributed to her organizational skills and ability to create user-focused content.
Education and Qualifications
Jennifer Oquendo studied at the CUNY School of Professional Studies, where she earned a Bachelor of Science in Business from 2008 to 2012. This educational background has provided her with a solid foundation in business principles, which she applies in her current role as a Documentation Specialist. Her academic achievements complement her professional experience in documentation and user support.
Technical Skills and Tools
In her role as a Documentation Specialist, Jennifer Oquendo utilizes various tools to manage documentation processes effectively. She is proficient in using Zoom Virtual Agent, Jira, and Zendesk Guide. These tools assist her in creating, organizing, and maintaining documentation that meets the needs of users while ensuring clarity and conciseness in the information provided.