Jennifer Oquendo
About Jennifer Oquendo
Jennifer Oquendo is a Training and QA Specialist currently working at Handshake, where she has been employed since 2021. She has a background in technical communication and has held various roles in educational institutions, including positions at Valencia College and Barnard College.
Current Role at Handshake
Jennifer Oquendo currently serves as a Training and QA Specialist at Handshake, a position she has held since 2021. In this role, she acts as a subject matter expert, ensuring that team members meet quality expectations and contribute to a positive customer experience. She utilizes tools such as Zendesk and Looker to manage reports related to fraud, spam, and harassment. Additionally, she assists the Trust and Safety Manager with incident investigations and communications.
Previous Experience in Higher Education
Prior to her current role, Jennifer worked at Valencia College as an Assessment Specialist from 2018 to 2020. During her two years in this position, she contributed to the educational assessment processes within the Orlando, Florida area. She also served as an Executive Assistant for Career Development at Barnard College for six months in 2017, where she supported career services in the Greater New York City area. Additionally, she was a Program Coordinator at Casita Maria Center for Arts & Education from 2009 to 2014, focusing on program development in the Bronx, New York.
Education and Professional Development
Jennifer Oquendo is pursuing further education at UC Berkeley Extension, where she has been studying for a Professional Sequence in Technical Communication since 2022. She holds a Bachelor of Science degree in Business from CUNY School of Professional Studies, which she completed from 2008 to 2012. This educational background supports her expertise in communication and program coordination.
Skills and Expertise
Jennifer possesses a strong skill set in quality assurance and training, particularly within the context of customer support and incident management. Her experience with Zendesk and Looker enhances her ability to handle reports related to fraud and harassment effectively. As a subject matter expert, she plays a crucial role in maintaining quality standards and ensuring positive outcomes for customers.