Kelly Nicolson
About Kelly Nicolson
Kelly Nicolson is a Relationship Manager specializing in Education Success at Handshake, where she has worked since 2022. She has extensive experience in customer success and sales operations, having held various roles at Pearson and Lineup Systems, and holds a Bachelor of Arts and a Master of Arts in English Language and Literature.
Current Role at Handshake
Kelly Nicolson serves as a Relationship Manager - Education Success at Handshake, a position she has held since 2022. In this role, she focuses on fostering relationships within the education sector, ensuring that clients receive effective support and resources. Her experience in customer success and sales operations contributes to her ability to manage client relationships effectively.
Previous Experience at Pearson
Kelly Nicolson has extensive experience at Pearson, where she held multiple roles over several years. She worked as a Manager, Operations (Valupacks) from 2010 to 2014, followed by her position as a Sales Operations Analyst from 2014 to 2016. She then transitioned to Manager, Sales Operations from 2016 to 2018, and later served as Manager, Customer Success from 2018 to 2019. Her diverse roles at Pearson provided her with a strong foundation in sales and customer success.
Experience at Lineup Systems
From 2019 to 2022, Kelly Nicolson worked as a Customer Success Manager / Account Director at Lineup Systems in Broomfield, Colorado. In this position, she was responsible for managing client accounts and ensuring customer satisfaction. Her role involved direct interaction with clients to understand their needs and provide tailored solutions.
Educational Background
Kelly Nicolson holds a Bachelor of Arts (B.A.) in English Language and Literature from San Diego State University-California State University. She furthered her education by earning a Master of Arts (M.A.) in English Language and Literature from the University of New Hampshire. Her academic background has equipped her with strong communication and analytical skills.
Yoga Training and Certification
Since 2012, Kelly Nicolson has been studying at Back Bay Yoga Studio, where she achieved Yoga Alliance RYT 200 hour certification. This training has contributed to her personal development and understanding of wellness practices, which may complement her professional endeavors.