Kristan A.
About Kristan A.
Kristan A. is a Manager of Customer Success at Handshake, where he has worked since 2022. He has a strong background in client success management, having previously held positions at Panorama Education and Achievement First, and has demonstrated significant achievements in customer retention and operational improvements.
Work at Handshake
Kristan A. has been serving as the Manager of Customer Success at Handshake since 2022. In this role, Kristan focuses on enhancing customer relationships and ensuring client satisfaction. The position involves overseeing customer success strategies and initiatives that contribute to the overall growth of the organization.
Previous Experience at Panorama Education
Prior to joining Handshake, Kristan A. held multiple roles at Panorama Education. Kristan worked as the Senior Manager of Client Success from 2021 to 2022, and previously as the Manager of Client Success from 2018 to 2021. Additionally, Kristan served as the Professional Services Manager for one year in 2017. During this time, Kristan successfully managed the segmentation of the organization's book of business and implemented a Gainsight strategy that improved customer success operations.
Experience at Achievement First
Kristan A. worked at Achievement First from 2014 to 2017, holding the position of Senior Analyst in Performance Management for three years. Kristan also served as an External Teams Data Fellow for seven months in 2014. In these roles, Kristan contributed to performance management and data analysis initiatives.
Education and Expertise
Kristan A. earned a Master of Arts in International Political Economy and Development from Fordham University Graduate School of Arts and Sciences, completing the program from 2012 to 2014. Prior to this, Kristan obtained a Bachelor of Science in Business Management from Ateneo de Manila University, graduating from the Honors Program between 2005 and 2009. This educational background supports Kristan's expertise in customer success and client management.
Achievements in Customer Success
Throughout Kristan A.'s career, notable achievements include a 99% renewal rate within the customer success team, reflecting strong customer service skills. Kristan also contributed to a 10% increase in customers with green account health and a 20% reduction in churn risk while at Panorama Education, demonstrating effective management and strategic implementation.