Lohana Richmond
About Lohana Richmond
Lohana Richmond is a Customer Education & Training Specialist at Handshake, where she focuses on creating equitable career opportunities for students and recent graduates. She has a diverse background in project management and customer experience, with previous roles at Yelp, Santa Barbara SEASONS Magazine, and Parker Clay.
Current Role at Handshake
Lohana Richmond serves as a Customer Education & Training Specialist at Handshake, a position she has held since 2019. In this role, she actively contributes to democratizing career opportunities for students and recent graduates. Her focus is on customer education, aiming to level the playing field for individuals entering the job market. Richmond's work involves developing training programs and resources that enhance the user experience for Handshake's platform.
Previous Experience at Yelp
Before her tenure at Handshake, Lohana Richmond worked as an Account Executive at Yelp for five months in 2018 to 2019. During this time, she operated in the Greater Chicago Area, where she gained experience in sales and customer relations. This role provided her with insights into customer needs and business development within the tech industry.
Background in Editorial and Social Media
Lohana Richmond began her career as an Editorial and Social Media Assistant at Santa Barbara SEASONS Magazine. She worked in this capacity for eleven months from 2017 to 2018 in the Santa Barbara, California Area. In this role, she was responsible for content creation and managing social media platforms, which helped her develop skills in communication and digital marketing.
Educational Background
Lohana Richmond has a solid educational foundation. She studied at Santa Barbara City College, where she earned two Associate of Arts degrees in Environmental Studies and Social and Behavioral Science from 2014 to 2016. Following this, she attended UC Santa Barbara, achieving a Bachelor of Arts in International/Global Studies from 2016 to 2018. Her academic background supports her expertise in customer education and project management.
Expertise in Project Management and Customer Experience
Richmond possesses a strong background in project management and customer experience within the tech industry. Her experience spans various roles that have equipped her with the skills necessary to enhance customer engagement and improve service delivery. This expertise is particularly relevant in her current role at Handshake, where she focuses on creating effective educational resources for users.