Malik Moody
About Malik Moody
Malik Moody is an Education Support Specialist currently working at Handshake since 2022. He has a diverse background in customer support and sales, with previous roles at Endurance International Group, Progressive Insurance, and Carvana.
Current Role at Handshake
Malik Moody serves as an Education Support Specialist at Handshake since 2022. In this role, he provides support to customers by resolving an average of 20-30 tickets and handling 10 phone calls daily. He acts as an experienced consultant for users of the Handshake platform, managing issues across Customer Support, Customer Success, Product, and Engineering teams. His responsibilities include utilizing app demo environments and troubleshooting tools to deliver high-quality customer support.
Previous Experience at Endurance International Group
Malik Moody worked at Endurance International Group as a Web Advisor from 2018 to 2019 for one year in Tempe, Arizona. In this position, he contributed to customer service efforts, focusing on web-related inquiries and support.
Experience at Progressive Insurance
Malik Moody held multiple roles at Progressive Insurance as an Insurance Sales Representative from 2019 to 2021. He worked for a total of 2 years in Phoenix, Arizona, where he was involved in sales and customer service related to insurance products. His experience included handling customer inquiries and providing information on various insurance options.
Educational Background at University of Arizona
Malik Moody studied at the University of Arizona, where he earned a Bachelor of Business Administration (B.B.A.) in Management Information Systems from 2015 to 2019. His education provided him with a foundation in business principles and information systems.
Diverse Work History
Malik Moody has a diverse work history that includes roles in various industries. He worked as a Night Manager Detailer at Teph Seal Auto Appearance in 2016, a Customer Care Advocate at Carvana from 2021 to 2022, and held positions such as Technical Support Specialist at Asurion and Shift Leader at Subway. His early work experience includes roles at Walmart and McDonald's, contributing to his customer service skills.