Michelle Mjoen
About Michelle Mjoen
Michelle Mjoen is a Senior Manager of Employer Support at Handshake, with a background in customer support and operations. She has held various managerial roles at companies such as Paycor, TrainingPeaks, and Postscript, and has a strong track record in executing strategic plans to enhance customer satisfaction.
Current Role at Handshake
Michelle Mjoen serves as the Senior Manager of Employer Support at Handshake, a position she has held since 2023. In this role, she focuses on enhancing employer engagement and support, leveraging her extensive background in customer success and operations. Her responsibilities include developing strategies to improve employer interactions and ensuring that the support team meets organizational objectives.
Previous Experience in Customer Support
Michelle has a substantial background in customer support, having worked in various managerial roles. She was the Customer Support Manager at Postscript from 2021 to 2023, where she led the customer support team. Prior to that, she held multiple positions at TrainingPeaks, including Director of Customer Success and Manager of the Customer Success Team, from 2014 to 2019. Her experience in these roles contributed to her proven record in executing strategic plans to enhance customer satisfaction.
Educational Background
Michelle Mjoen studied at Fitchburg State University, where she earned a Bachelor of Science degree in Exercise and Sport Science with a focus on Clinical Exercise Physiology. She furthered her education at the University of Northern Colorado, obtaining a Master of Science degree in Sport Administration. Additionally, she attended the University of Colorado Boulder, where she studied Integrative Physiology.
Skills and Expertise
Michelle possesses strong communication and interpersonal skills, which are essential for building strategic relationships within organizations. Her expertise includes developing high-performing teams and collaborating cross-functionally to implement business initiatives. She has a track record of improving workflows and enhancing customer support through innovative strategies and team tactics.
Career Progression
Michelle's career spans various roles in customer support and management. She began as a Graduate Assistant at the University of Northern Colorado and progressed through positions at TrainingPeaks, including Office Administrator and Customer Success Manager. After her time at Paycor, she transitioned to Amenify as Customer Experience Manager before returning to TrainingPeaks in a leadership role. Her diverse experiences have equipped her with a comprehensive understanding of customer support operations.