Nick Rathbone
About Nick Rathbone
Nick Rathbone is a Senior Education Support Specialist with a diverse background in education and customer service. He has held various roles at institutions such as Northern Arizona University and Handshake, focusing on career development and support for students and professionals.
Current Role at Handshake
Nick Rathbone serves as the Senior Education Support Specialist at Handshake, a position he has held since 2022. In this role, he assists clients in navigating new roles and identifying transferable skills. He focuses on helping individuals communicate dissatisfaction or burnout to their superiors, thereby fostering better workplace environments. His expertise in education support enhances the services offered by Handshake, contributing to the overall mission of connecting students with career opportunities.
Previous Experience at Handshake
Prior to his current role, Nick Rathbone worked at Handshake in various capacities. He served as an Education Support Specialist from 2021 to 2022 for 11 months and as a Consumer Support Specialist - Remote Contractor from 2020 to 2021 for 3 months. His experience at Handshake has equipped him with valuable insights into the needs of students and educational institutions, allowing him to effectively support users in their career development journeys.
Educational Background
Nick Rathbone studied at Northern Arizona University, where he earned a Master of Education (M.Ed.) and a Graduate Certificate from 2015 to 2017. He also holds a Bachelor of Arts (B.A.) from the University of Arizona, completed from 2008 to 2013. His educational background provides a strong foundation for his work in career development and education support, enabling him to apply relevant theories and practices in his professional roles.
Career Development Roles at Northern Arizona University
Nick Rathbone held multiple positions at Northern Arizona University, contributing significantly to career development initiatives. He served as a Student Employment Coordinator and Senior for NAU Career Development from 2019 to 2021 for 2 years. Additionally, he worked as a Career Coach/Career Development Specialist in 2018 for 5 months and as a Project Manager/Program Coordinator for Peer Jacks Mentoring from 2017 to 2018 for 5 months. His roles involved coaching students and professionals, enhancing their career readiness and success.
Additional Work Experience
Nick Rathbone has a diverse work history that includes positions in customer service and support roles. He worked at Uber as an Incident Response Representative in 2015 for 6 months and as a Remote Safety Community Support Representative for 2 months. He also held roles at South University as an Admissions Representative from 2013 to 2014 and at Aeropostale as a Customer Service representative in 2010. This varied experience has contributed to his skills in communication and client support.