Sidney Polycarpe
About Sidney Polycarpe
Sidney Polycarpe is an Enterprise Customer Success Manager currently working at Handshake since 2022. With a diverse background in customer success and account management, he has held various roles at companies such as Wix.com, monday.com, and The Knot Worldwide.
Current Role at Handshake
Sidney Polycarpe serves as an Enterprise Customer Success Manager at Handshake since 2022. In this role, he focuses on enhancing customer satisfaction and retention through strategic program planning. His responsibilities include managing client relationships and ensuring that enterprise clients achieve their goals using Handshake's services.
Previous Experience at Wix.com
Prior to his current position, Sidney worked at Wix.com as a Senior Account Manager in Partner Growth from 2019 to 2021. During his two years in this role, he operated in the Greater New York City Area, where he was responsible for managing partnerships and driving growth initiatives.
Career Path and Roles
Sidney has held various positions in customer success and account management across multiple organizations. He worked at monday.com as a Customer Success Manager for four months in 2021 and at The Knot Worldwide in multiple roles, including Senior Project Manager and Associate Project Manager from 2015 to 2018. His early career included roles at the Greater Boston Convention & Visitors Bureau and Dovetail Health, where he developed foundational skills in customer service and program coordination.
Educational Background
Sidney graduated from Suffolk University with a Bachelor of Arts degree, majoring in Advertising with a minor in Marketing, from 2006 to 2010. He furthered his education by obtaining a TQUK Level 5 Certificate in Teaching English as a Foreign Language from the International TEFL Academy in 2021.
Specializations and Skills
Sidney specializes in growing month-over-month retention rates and has expertise in upselling and increasing year-over-year collections. His skills include advertising campaign optimization and enhancing client engagement and satisfaction, which contribute to overall business growth.