Simon C.
About Simon C.
Simon C. is a Support Operations Specialist with a background in risk operations and a passion for comedy. He has worked at various companies, including Venmo and Zipcar, and possesses strong communication skills.
Current Role at Handshake
Simon C. serves as a Support Operations Specialist at Handshake, a position he has held since 2022. In this role, he utilizes his strong written and interpersonal skills to enhance customer support operations. His responsibilities include managing support inquiries and ensuring effective communication with users.
Previous Experience at Venmo
Simon C. has extensive experience at Venmo, where he held multiple roles from 2018 to 2022. He began as a Customer Support Representative and progressed to a Risk Operations Agent, Senior Risk Operations Specialist, and Policy Analyst within a span of four years. His work involved fraud investigation and policy development, showcasing his adaptability and expertise in risk management.
Background in Fleet Coordination
Prior to his tenure at Venmo, Simon C. worked at Zipcar as a University Fleet Coordinator from 2016 to 2018. In this role, he managed fleet operations and logistics in Chicago, Illinois. He also served as a Member Services Associate at Zipcar from 2015 to 2016, contributing to customer service and operational efficiency.
Education and Communication Skills
Simon C. earned a Bachelor of Arts degree in Communication from the University of Massachusetts, Amherst, where he studied from 2006 to 2010. His educational background has equipped him with excellent communication skills, which are essential for his roles in customer support and risk operations.
Improv and Stand-Up Comedy
Outside of his professional career, Simon C. engages in improv and stand-up comedy. This creative pursuit highlights his strong public speaking abilities and sense of humor. His passion for comedy complements his professional skills, particularly in areas requiring interpersonal communication.