Skai Kang
About Skai Kang
Skai Kang is a Senior Director of Customer Success with extensive experience in customer management roles across various companies, including Handshake and Zenefits. He holds a B.A. in International Studies with a Management Minor from UC Irvine.
Current Role at Handshake
Skai Kang currently serves as the Senior Director of Customer Success at Handshake. In this role, he is responsible for overseeing customer success initiatives and strategies, ensuring that clients receive optimal support and value from the company's services. He has been with Handshake since 2022, contributing to the company's mission of enhancing customer satisfaction and engagement.
Previous Experience at Handshake
Before his current position, Skai Kang held the role of Director of Customer Success at Handshake from 2019 to 2022. During this time, he focused on developing customer relationships and improving service delivery. His experience in this role laid the groundwork for his advancement to Senior Director.
Career Background in Customer Success
Skai Kang has extensive experience in customer success roles across various organizations. He worked as a Manager of Customer Success at Counsyl from 2017 to 2018 and held several positions at Zenefits, including Senior Account Manager and Manager of Account Management, between 2014 and 2017. Additionally, he served as a Customer Success Manager at vflyer.com from 2011 to 2014.
Education and Academic Background
Skai Kang earned a Bachelor of Arts degree in International Studies with a Management Minor from the University of California, Irvine. His academic background provides a foundation for his work in customer success and management, equipping him with skills relevant to his professional roles.
Early Career and Administrative Experience
Before transitioning into customer success, Skai Kang worked as an Administrative & Events Coordinator for the Asian Business League of San Francisco from 2009 to 2012. This early experience contributed to his organizational and event management skills, which have been beneficial in his subsequent roles in customer success.