David Reyes
About David Reyes
David Reyes is a Customer Support Engineer at Hāpara in Chicago, Illinois, where he has worked since 2020. He holds a Bachelor's degree in Mathematics and Computer Science from the University of Illinois Chicago and has experience in various customer service roles.
Work at Hāpara
David Reyes has been employed at Hāpara as a Customer Support Engineer since 2020. He is based in Chicago, Illinois, and has accumulated four years of experience in this role. His responsibilities include managing customer support tickets using Zendesk, assisting Senior Support and Implementation teams with data-loading cases, and facilitating communication of outages to Leadership and Engineering teams. He engages in knowledge sharing with the Product team to address new feedback requests and issues.
Previous Employment Experience
Prior to his role at Hāpara, David Reyes worked at Blue Cross Blue Shield Association as an Asset Management Intern for three months in 2019. He also held positions as a Cashier at Mariano's for five months in 2017 and at Tony's Finer Foods/Fresh Market for one year from 2016 to 2017. Additionally, he worked as a Sales Floor Team Member at GameStop for three months in 2015. These roles contributed to his customer service skills and experience.
Education and Expertise
David Reyes studied at the University of Illinois Chicago, where he earned a Bachelor's degree in Mathematics and Computer Science. He also completed a Minor in Economics during his four years of study from 2015 to 2019. His academic background provides a strong foundation for his current role and future aspirations in the tech industry.
Technical Skills and Career Goals
In his current position, David utilizes his IT front desk T1 customer support experience, which he gained during his college years at UIC. He actively seeks to transition into more technically challenging roles, including software development, cloud engineering, data analytics, and data engineering. His goal is to leverage his educational background in Mathematical Computer Science to advance his career in the technology sector.