Peter Finlay
About Peter Finlay
Peter Finlay serves as the Lead Support Consultant at Hapara, where he has worked since 2017. He supports the Director of Customer Support in enhancing team performance and streamlining processes for users.
Work at Hapara
Peter Finlay has served as the Lead Support Consultant at Hapara since 2017. In this role, he supports the Director of Customer Support in leading the team and enhancing user satisfaction. He focuses on maintaining internal tools and workflows, analyzing user needs, and implementing continuous improvements. His efforts aim to simplify complex processes, ensuring continuity and stability for users. Prior to his current position, he worked as a Customer Support Manager and Customer Support Engineer at Hapara, contributing to his extensive experience in customer support.
Previous Experience in Telecommunications
Before joining Hapara, Peter Finlay accumulated significant experience in the telecommunications sector. He worked at Telecom New Zealand from 2007 to 2014, where he held various roles, including Complex Support and Broadband Retention and Support. His early career also included a position at Kelly Services, where he focused on Outbound Sales and Retention for Telecom NZ. This background provided him with a solid foundation in customer support and technical assistance.
Education and Training
Peter Finlay studied at Liston College, where he gained foundational knowledge that has supported his career in customer support and telecommunications. His educational background complements his practical experience in the industry.
Recognition as a Subject Matter Expert
Within the Hāpara community, Peter Finlay is recognized as a Subject Matter Expert. This designation reflects his in-depth knowledge and expertise in customer support processes and tools, contributing to his effectiveness in his current role.
Personal Interests and Hobbies
Outside of his professional responsibilities, Peter Finlay is an avid fan of motorsports and skateboarding. He enjoys rebuilding motorbikes and old cars in his spare time, showcasing his hands-on skills and passion for mechanical work.