Tia Wilson
About Tia Wilson
Tia Wilson serves as the Growth Manager for Asia and Pacific at Hāpara, where she has significantly enhanced market presence and customer satisfaction. With a background in accounting and extensive experience in sales and customer service, she has successfully implemented strategies that improved operational efficiency and sales performance.
Current Role at Hāpara
Tia Wilson serves as the Growth Manager for Asia and Pacific at Hāpara, a position she has held since 2019. In this role, she has played a significant part in expanding the company's market presence in the Asia-Pacific region, resulting in a 30% increase in regional sales. Wilson has implemented a new client services strategy that improved customer satisfaction scores by 20% within the first year. Additionally, she developed a budget planning framework that reduced operational costs by 15% while maintaining service quality.
Previous Work Experience
Before her current position at Hāpara, Tia Wilson held various roles in customer service and sales. She worked at CPL Recruitment as a Customer Service Manager in 2019 for six months and previously served in the same role from 2016 to 2017. Additionally, she was a Territory Sales Manager at Philips Lighting for nine months in 2018 and spent 13 years as a Sales Manager for the Public Segment at Philips Lighting in Jakarta from 2003 to 2016.
Education and Qualifications
Tia Wilson completed her Bachelor's degree in Accounting at Universitas Sriwijaya from 1997 to 2001. She furthered her education by obtaining a Post Graduate degree in Business Administration, Management, and Operations from the Auckland Institute of Studies (AIS) from 2016 to 2017. This educational background has equipped her with the necessary skills for her roles in management and sales.
Professional Contributions
Tia Wilson has contributed to various initiatives aimed at improving operational efficiency and customer engagement. She organized and led workshops on effective customer database management for team members across the Asia-Pacific region. Wilson also played a key role in the successful launch of a new invoicing system that streamlined financial processes and reduced errors by 25%.
Personal Interests
Outside of her professional responsibilities, Tia Wilson enjoys cooking and helps her husband run his Indonesian cafe. She is a mother of three, balancing her family life with her career in management and sales.