Ashish Kuriakose
About Ashish Kuriakose
Ashish Kuriakose serves as the Technical Support Lead at Harley-Davidson Motor Company in Singapore, where he has worked since 2019. He specializes in resolving complex technical issues and supports over 90 dealerships across Asia Emerging Markets and India.
Work at Harley-Davidson
Ashish Kuriakose has been serving as the Technical Support Lead at Harley-Davidson Motor Company since 2019. In this role, he is based in Singapore and has accumulated five years of experience. He collaborates closely with the engineering team to escalate and investigate complex technical issues that arise within the company's operations. His responsibilities also include providing warranty support and authorizations to the dealer network, ensuring that dealerships have the necessary resources to address customer needs effectively.
Education and Expertise
Ashish Kuriakose holds a Bachelor's degree in Automobile Engineering from Hindustan University, where he studied from 2005 to 2009. He furthered his education by obtaining a Master's degree in Automotive Engineering from the University of Leeds, completing his studies in 2010. This educational background has equipped him with the technical knowledge and skills necessary for his role in the automotive industry.
Background
Prior to his current position, Ashish Kuriakose gained experience working with various Harley-Davidson dealerships in technical and after-sales managerial roles. This experience has provided him with a comprehensive understanding of dealership operations and customer service within the automotive sector. His background in both technical support and managerial roles has contributed to his effectiveness in addressing complex issues and supporting dealer networks.
Technical Support Responsibilities
In his capacity as Technical Support Lead, Ashish Kuriakose provides technical support to over 90 dealerships across Asia Emerging Markets and India. He utilizes Harley-Davidson proprietary diagnostic tools to offer remote assistance, enabling dealerships to resolve technical issues efficiently. His role is critical in maintaining the operational standards of the dealer network and ensuring customer satisfaction.