Dawn Pratt
About Dawn Pratt
Dawn Pratt is a Service Manager currently employed at Harley-Davidson Motor Company in Mississauga, Ontario. She has extensive experience in the automotive and cosmetics industries, having held various managerial and advisory roles over her career.
Current Role at Harley-Davidson
Dawn Pratt currently serves as the Service Manager at Harley-Davidson Motor Company, a position she has held since 2021. In this role, she oversees service operations and ensures high standards of customer service are maintained. Her work is based in Mississauga, Ontario, Canada, where she has been instrumental in managing service-related activities within the company.
Previous Experience in the Automotive Industry
Before joining Harley-Davidson, Dawn Pratt worked at several automotive service companies. She served as Service Manager at Car Nation Canada from 2016 to 2019, and as a Service Advisor at Eastside Auto Service from 2014 to 2016. Additionally, she worked at Policaro Group as a Service professional from 2019 to 2021. These roles provided her with extensive experience in service management and customer relations within the automotive sector.
Background in Business Management
Dawn Pratt has a solid educational foundation in business management. She studied at the Toronto School of Business, where she earned an Honours Diploma in Business Administration, Management, and Operations. This academic background supports her professional expertise in managing business relationships and customer service in her various roles.
Experience in the Cosmetics Industry
Prior to her career in the automotive industry, Dawn Pratt gained experience in the cosmetics sector. She worked at Revlon Inc. as an Account Manager from 2001 to 2006 and at Coty Inc. as a Territory Manager from 2006 to 2009. These positions allowed her to develop skills in account management and territory oversight, contributing to her overall professional development.
Skills in Service Management
Dawn Pratt possesses a range of skills that enhance her effectiveness as a Service Manager. Her expertise includes Business Relationship Management, Customer Service, Portfolio Management, and Budgeting. These skills enable her to manage service operations efficiently and contribute to the overall success of the organizations she has worked with.