Jaclyn Gaffney
About Jaclyn Gaffney
Jaclyn Gaffney is a Sr. Risk Analyst at Harley-Davidson Motor Company, with extensive experience in the insurance sector and a background in the food and beverage industry. She has held various roles at American Family Insurance, including Casualty Claims Manager and Claims LOB Strategy Advisor, and has demonstrated expertise in coaching, mentoring, and effective communication.
Current Role at Harley-Davidson
Jaclyn Gaffney serves as a Senior Risk Analyst at Harley-Davidson Motor Company. She has held this position since 2021. In this role, she focuses on risk assessment and management, contributing to the company's strategic initiatives. Her expertise in analyzing potential risks helps inform decision-making processes within the organization.
Previous Experience at American Family Insurance
Jaclyn Gaffney has extensive experience at American Family Insurance, where she worked in various roles over several years. She served as a Casualty Claims Manager from 2008 to 2015, a Claims LOB Strategy Advisor from 2018 to 2020, and a Casualty Product Program Advisor from 2015 to 2018. Additionally, she began her career there as a Casualty Claims Adjuster from 2002 to 2008. Her roles involved managing claims processes and developing strategies to enhance customer service.
Experience at Sedgwick
From 2020 to 2021, Jaclyn Gaffney worked as a Claims Team Lead at Sedgwick in Sun Prairie. In this position, she was responsible for overseeing claims operations and ensuring effective team performance. Her leadership contributed to the efficient handling of claims and improved service delivery.
Education and Expertise
Jaclyn Gaffney earned a Bachelor of Arts degree in Spanish from the University of Wisconsin-Madison, studying from 1997 to 2001. She possesses expertise in coaching and mentoring, particularly in strategic and customer-centric solutions. Her educational background and professional experience have equipped her with skills in emotional intelligence and relationship building across organizational levels.
Background in Food and Beverage Industry
Before her career in insurance, Jaclyn Gaffney worked in the food and beverage industry as a Restaurant and Bar Manager at Charcoal Grill & Rotisserie from 1995 to 2002. This seven-year experience provided her with valuable skills in management and customer service, showcasing her versatility in career experience.