Jason Hinz
About Jason Hinz
Jason Hinz serves as the Publishing Systems Manager at Harley-Davidson Motor Company, where he has worked for 20 years. He contributed to the SAE J2892 standards publication and designed an XML-based knowledge management tool that supports over 15,000 articles.
Current Role at Harley-Davidson
Jason Hinz serves as the Publishing Systems Manager at Harley-Davidson Motor Company, a position he has held since 2004. In this role, he focuses on enhancing the effectiveness of an XML-based knowledge management tool used by the Enterprise Contact Center. His responsibilities include analyzing user requirements, monitoring usage metrics, and implementing search engine optimization strategies to improve the tool's functionality. With over 20 years of experience at Harley-Davidson, Hinz plays a crucial role in managing and optimizing the company's service information resources.
Previous Experience at Harley-Davidson
Before his current role, Jason Hinz worked at Harley-Davidson Motor Company in various capacities. He served as a Service Information Coordinator from 2000 to 2004, where he contributed to the management of service information resources. Prior to that, he worked as a Computer Graphics Specialist and Technical Writer from 1994 to 2000. His cumulative experience at Harley-Davidson spans nearly two decades, providing him with a deep understanding of the company's operational needs and service information processes.
Contributions to Industry Standards
Jason Hinz contributed to the development of SAE J2892, a standards publication focused on Graphics-Based Service Information. He was a member of a cross-industry team that worked on this initiative, which aims to establish guidelines and best practices for service information in the automotive sector. His involvement in this project reflects his commitment to advancing industry standards and improving service information accessibility.
Education and Expertise
Jason Hinz studied at Marquette University, where he earned a degree in Journalism from 1989 to 1993. This educational background has equipped him with strong communication skills and a solid foundation in information management. His expertise in publishing systems and knowledge management, combined with his extensive experience in the automotive industry, positions him as a knowledgeable professional in his field.
Knowledge Management Tool Development
As part of his role at Harley-Davidson, Jason Hinz designed and maintains an XML-based knowledge management tool that houses over 15,000 knowledge articles. This tool is essential for the Enterprise Contact Center, enabling efficient access to service information. His focus on user requirements and search engine optimization ensures that the tool remains effective and user-friendly, supporting the needs of Harley-Davidson's service teams.