John M.
About John M.
John M. serves as the Director of IT Operations at Harley-Davidson Motor Company, a position he has held since 2016. He specializes in eCommerce, SAP, and manufacturing systems, and is committed to enhancing customer service and building effective IT processes.
Current Role at Harley-Davidson
John M. serves as the Director of IT Operations at Harley-Davidson Motor Company, a position he has held since 2016. In this role, he focuses on enhancing IT processes and ensuring the operational success of technology initiatives. His leadership emphasizes extraordinary customer service, aligning with the company's commitment to quality and satisfaction. John has been instrumental in supporting the operational aspects of SAP systems, which are critical to the company's business functions.
Previous Experience at Harley-Davidson
Prior to his current role, John M. worked at Harley-Davidson in various capacities. He served as the Senior Service Operations Manager for six months in 2016, where he contributed to service management strategies. Additionally, he held the position of AMS Manager - IT Service Operations from 2011 to 2015, focusing on managed services and IT operations on a global scale. His extensive experience within the company has provided him with a deep understanding of its operational needs.
Education and Certifications
John M. studied at the University of Wisconsin-Madison, where he achieved a Project Management certification from 2002 to 2003. He also holds a Bachelor of Science degree from the University of Wisconsin-Whitewater, completed over a span of 14 years from 1988 to 2002. Furthermore, he possesses a Masters Certificate in Project Management and is certified in ITIL Service Operations. His education and certifications support his expertise in IT operations and project management.
Skills and Specializations
John M. specializes in several key areas within IT operations, including eCommerce, managed services, SAP, and Manufacturing Systems. He emphasizes the importance of building foundational elements of IT processes and roadmaps to ensure future technology success. Additionally, he has undergone Agile and Scrum training, which enhances his project leadership capabilities. His focus on team building, hiring, retention, and development reflects his commitment to effective leadership within IT.