Mike Johnson
About Mike Johnson
Mike Johnson is a Remote Technical Lead at Harley-Davidson Motor Company, where he has worked since 2016. He possesses expertise in motorcycle fire investigation and vehicle legal inspections, and has a strong background in customer service and technical support within the motorcycle industry.
Current Role as Remote Technical Lead
Mike Johnson has served as a Remote Technical Lead at Harley-Davidson Motor Company since 2016. In this role, he leverages his extensive technical knowledge and experience in dealership service operations to address complex service situations. His responsibilities include providing on-site expertise at dealerships and managing difficult customer interactions to ensure customer loyalty to the Harley-Davidson brand. Johnson's focus on best practices has contributed to increased service capacity and improved profitability for the company.
Previous Experience at Harley-Davidson
Prior to his current position, Mike Johnson held multiple roles at Harley-Davidson Motor Company. He worked as a Service Operations Area Representative from 2013 to 2014 and as a Service and Customization Consultant from 2014 to 2015. In these positions, he effectively managed customer service challenges and provided technical support to enhance service operations. His experience at Harley-Davidson has equipped him with a deep understanding of the brand and its customer service standards.
Expertise in Motorcycle Fire Investigation
Mike Johnson possesses specialized expertise in motorcycle fire investigation and vehicle legal inspections. This knowledge allows him to address safety and compliance issues effectively, contributing to the overall integrity of motorcycle service operations. His technical skills in these areas enhance his ability to manage complex service situations and provide valuable insights to both customers and dealerships.
Educational Background in Automotive Technology
Mike Johnson studied at Universal Technical Institute, Inc., where he earned a Bachelor's degree in Automotive, specializing in Automobile/Automotive Mechanics Technology/Technician from 1991 to 1992. This educational foundation has been instrumental in his career, providing him with the technical skills necessary to excel in various roles within the automotive and motorcycle service industries. He also completed his high school education at Cary Grove High School from 1988 to 1991.
Service Management Experience
Before joining Harley-Davidson, Mike Johnson worked as a Service Manager at City Limits Harley-Davidson from 2007 to 2013. In this capacity, he managed service operations and customer interactions, ensuring high levels of customer satisfaction. His experience in service management has contributed to his ability to handle emotionally charged situations and maintain strong communication with parts and sales departments.