Morena Taylor
About Morena Taylor
Morena Taylor is a Bilingual Customer Service Representative specializing in Dealer Services at Harley-Davidson Motor Company, where she has worked since 2019. She holds a Bachelor of Arts from Concordia University and is proficient in both English and French, which enhances her ability to serve a diverse customer base.
Work at Harley-Davidson
Morena Taylor has been employed at Harley-Davidson Motor Company since 2019, serving as a Bilingual Customer Service Representative in Dealer Services. In this role, she utilizes her bilingual skills to effectively communicate with a diverse customer base, ensuring that customer inquiries and concerns are addressed efficiently. Her position involves supporting dealers and enhancing customer satisfaction through effective service delivery.
Education and Expertise
Morena Taylor has a solid educational background. She studied at Dawson College from 1987 to 1989, where she achieved a Diploma of College Studies (D.E.C.). She furthered her education at Concordia University from 1992 to 1995, earning a Bachelor of Arts degree. Additionally, she completed her secondary education at Trafalgar School for Girls, obtaining a Diplôme d'Études Secondaires (D.E.S.) from 1982 to 1987. Her educational qualifications support her expertise in customer service and communication.
Professional Experience
Before joining Harley-Davidson, Morena Taylor accumulated extensive experience in various roles within the manufacturing industry. She worked at Visioneering Corp as a bilingual customer service representative from 2016 to 2024. Prior to that, she was employed at Mirolin Industries Corp. as a bilingual inside sales and order desk representative from 2013 to 2016. Her background in order desk operations has equipped her with strong organizational skills and the ability to manage multiple tasks effectively.
Bilingual Communication Skills
Morena Taylor is proficient in both English and French, which enhances her ability to serve a diverse customer base. Her bilingual communication skills are particularly valuable in her roles, allowing her to engage with customers and dealers in their preferred language. This capability contributes to her effectiveness in providing high levels of customer satisfaction and addressing inquiries promptly.
Customer Service Approach
Morena Taylor is known for her personable and positive demeanor, particularly in fast-paced environments. She demonstrates a willingness to tackle new challenges, which is essential for maintaining high levels of customer satisfaction. Her strong organizational skills and efficiency in balancing multiple tasks enable her to provide effective support to customers and dealers alike.