Nickolas Cady
About Nickolas Cady
Nickolas Cady serves as the Customer Experience/Training Manager at Harley-Davidson Motor Company, where he focuses on strengthening the retail network. He has a background in sales support, marketing, and training, and holds an M.B.A. from the University of Wisconsin-Whitewater.
Current Role at Harley-Davidson
Nickolas Cady serves as the Customer Experience/Training Manager at Harley-Davidson Motor Company, a position he has held since 2017. In this role, he focuses on strengthening the retail network by enhancing customer experience and training initiatives. His responsibilities include leading the transition from a legacy learning management system to a modern platform, which has improved the learning experience for over 30,000 users across 11 languages.
Previous Experience at Harley-Davidson
Cady has held multiple roles at Harley-Davidson Motor Company. From 2014 to 2017, he worked as the Dealer Services Manager, where he focused on building strategic retail customer experience capabilities. He also served as the Global Marketing Lead for five months in 2017, concentrating on wholesale event sales strategies to accelerate retail growth. His initiatives included executing a Customer Experience Indicator (CXI) Service Study to identify customer pain points during motorcycle service.
Sales and Training Background
Before his tenure at Harley-Davidson, Cady worked at Parts Now as a Sales Support Representative for three months in 2001, where he was responsible for sales and new business acquisition. He also spent four years at Sears from 1998 to 2002 as a Sales Associate, focusing on sales, merchandising, and employee training. His diverse background in sales and training has contributed to his expertise in customer experience management.
Education and Expertise
Nickolas Cady holds an M.B.A. in Operation Supply Chain Management and a B.B.A. in Business Management from the University of Wisconsin-Whitewater. His educational background provides him with a solid foundation in business operations and management, which he applies in his current role to enhance customer experience and training programs.
Achievements in Customer Experience
Cady has led significant initiatives aimed at improving customer experience within Harley-Davidson. He designed and implemented a dealer sales training pilot that included over 80 pieces of new micro-learning content targeted at sales managers and associates. Additionally, he developed a profit and loss model for the Harley-Davidson University retail training department, achieving break-even status through global dealer network subscriptions. His efforts have resulted in a $600,000 annual cost reduction for the company.