Robert Giles
About Robert Giles
Robert Giles serves as the Manager of Field Service Operations at Harley-Davidson Motor Company, where he has worked since 1999. He focuses on enhancing service capabilities and improving tools for field operations in Milwaukee, WI.
Work at Harley-Davidson
Robert Giles has been employed at Harley-Davidson Motor Company since 1999, currently holding the position of Manager - Field Service Operations. In this role, he has been instrumental in enhancing the service capabilities of the Dealer Management Systems, specifically TALON, through collaboration with Harley-Davidson Dealer Systems. He also manages a recurring technical forum that addresses key product issues and ensures resolution ownership. His tenure at Harley-Davidson spans over 25 years, with a focus on improving tools and support for field operations.
Previous Roles at Harley-Davidson
Before his current role, Robert Giles worked at Harley-Davidson Motor Company in various capacities, including Chief Cook and Lawn Boy from 1999 to 2013. This earlier experience provided him with a diverse background within the company, contributing to his understanding of operations and service delivery.
Collaboration with Information Technology
In his current role, Robert Giles collaborates closely with the Information Technology organization to deliver improved tools and support for field operations. This partnership aims to enhance operational efficiency and effectiveness in service delivery, ensuring that field personnel have the necessary resources to perform their duties.
Leadership in Service Training and Standards
Robert Giles provides leadership in recommending service business and technical training for field service resources and dealer staff in collaboration with Harley-Davidson University. He also leads the development of global Service Standard Operating Procedures, ensuring consistency and quality in service delivery across the organization.
Technology Implementation for Productivity
Robert Giles oversees the research and implementation of technologies aimed at improving the productivity of field personnel. His focus on integrating innovative solutions supports the overall efficiency of field operations at Harley-Davidson.