Tim Hodgson
About Tim Hodgson
Tim Hodgson is the Shared Technical Services Manager at Harley-Davidson Europe Ltd, where he has worked since 2010. He has extensive experience in managing IS services across the EMEA region and possesses strong skills in Customer Relationship Management.
Work at Harley-Davidson
Tim Hodgson has served as the Shared Technical Services Manager at Harley-Davidson Europe Ltd since 2010. In this role, he manages IS related services across the EMEA region. His responsibilities include overseeing technical support and ensuring effective service delivery to enhance customer satisfaction. Hodgson's tenure at Harley-Davidson spans 14 years, during which he has contributed to the company's operational efficiency and service management.
Education and Expertise
Tim Hodgson studied at the University of Central Lancashire from 2000 to 2005, where he acquired knowledge and skills relevant to his career. He possesses strong expertise in ITIL and IT Service Management, which are essential for managing IT services effectively. His educational background and professional training have equipped him with the necessary tools to excel in his current role.
Background
Before joining Harley-Davidson, Tim Hodgson worked at RM as a Support Consultant from 1996 to 2004. This eight-year experience provided him with a solid foundation in customer support and technical services. Hodgson has a proven ability to work effectively in a diverse multicultural environment, which has been beneficial in his current position managing services across various regions.
Customer Relationship Management Skills
Tim Hodgson demonstrates strong skills in Customer Relationship Management (CRM). His expertise in this area has been instrumental in fostering positive relationships with clients and stakeholders. By effectively managing customer interactions and expectations, he contributes to the overall success of the services provided by Harley-Davidson.