Wayne Cheeseman
About Wayne Cheeseman
Wayne Cheeseman serves as the Service Operations Process Lead at Harley-Davidson Motor Company, where he has worked since 2007. He has a background in systems engineering and technical management, with previous roles at Comark and Entré Computer Solutions.
Current Role at Harley-Davidson
Wayne Cheeseman serves as the Service Operations Process Lead at Harley-Davidson Motor Company, a position he has held since 2007. In this role, he focuses on leading Service Level Management by collaborating with IT departments and stakeholders. His efforts aim to develop globally sustainable processes that enhance operational efficiency within the organization.
Previous Experience at Comark and Entré Computer Solutions
Before joining Harley-Davidson, Wayne Cheeseman worked as an Advanced Systems Engineer at Comark from 1998 to 2002. He also held the position of Computer Engineer at Entré Computer Solutions from 1992 to 1996. His experience in these roles provided him with a solid foundation in systems engineering and computer technology.
Education and Expertise
Wayne Cheeseman studied at Milwaukee Area Technical College, where he earned an Associate's degree in Computer Science from 1989 to 1991. He later attended DeVry University, achieving a Bachelor's degree in Technical Management from 2009 to 2013. His educational background supports his expertise in service operations and process management.
Key Contributions at Harley-Davidson
At Harley-Davidson, Wayne Cheeseman played a key role in the selection and implementation of the Service-Now platform. He developed Key Performance Indicators (KPIs) that improved customer experiences and system availability. Additionally, he established an After Action Review process that emphasizes People, Process, and Technology to drive improvements.
Project Management and Process Improvement
Wayne Cheeseman has managed multi-site projects, coordinating resources across IT departments, cross-functional business areas, and vendors for new facility implementations. He contributed to the maturity of the Root Cause Analysis sub-process, enhancing governance and adherence within the organization.