Yvon Carvalho
About Yvon Carvalho
Yvon Carvalho serves as a Lead at Harley-Davidson Motor Company, where he has worked since 2015. He has extensive experience in warranty audits and quality analysis, contributing to the company's operations across multiple regions.
Work at Harley-Davidson
Yvon Carvalho has been employed at Harley-Davidson Motor Company since 2015, holding the position of Lead in the Greater Milwaukee Area. In this role, he oversees various aspects of warranty management and quality assurance. Prior to his current position, he worked for eight years as a Test Rider Supervisor and Motorcycle Prototype Test Mechanic at the Arizona Proving Grounds from 2007 to 2015. His responsibilities include performing dealer warranty audits across the US and Canada, as well as serving as a resource for the Global Warranty Team.
Education and Expertise
Yvon Carvalho studied Business Administration and Management at Capella University, where he earned a Bachelor of Applied Science (BASc). He also attended Kent State University. His educational background supports his expertise in warranty management and quality analysis within the motorcycle industry. Carvalho's knowledge is applied in developing processes and policies for the Warranty Parts Returns Team at Harley-Davidson.
Background
Before joining Harley-Davidson, Yvon Carvalho gained significant experience in motorcycle testing and quality assurance. His role as a Test Rider Supervisor involved overseeing the testing of motorcycle prototypes, which provided him with a strong foundation in understanding motorcycle performance and warranty conditions. His transition to a lead role in warranty management reflects his extensive experience in the industry.
Achievements
In his current role, Yvon Carvalho is responsible for reporting key performance indicators to Senior Leadership on a monthly basis. He plays a crucial role in identifying quality and warranty trends by analyzing parts received and reporting findings to the organization. Additionally, he manages the return shipping and debiting process for warranty parts, ensuring efficient operations within the warranty framework at Harley-Davidson.
Responsibilities in Warranty Management
Yvon Carvalho's responsibilities include performing dealer warranty audits and supporting supplier recovery efforts. He hosts warranty walks and provides sample components with warrantable conditions. His work involves collaborating with various regions, including EMEA, Asia Pacific, and Latin America, to determine warrantable conditions for the Global Warranty Team. This multifaceted role highlights his contributions to maintaining quality standards and improving warranty processes.