Carlos Barillas
About Carlos Barillas
Carlos Barillas is a Technical Support Analyst at Harvard Business School, with a background in IT service management and data privacy. He graduated from Year Up and has held various roles in technology support, including positions at Apple and the Boston Celtics.
Work at Harvard Business School
Carlos Barillas has been employed at Harvard Business School since 2018, serving as a Technical Support Analyst. In this role, he provides technical assistance and support to faculty, staff, and students, ensuring that technology-related issues are resolved efficiently. Prior to this position, he worked as a Customer Support Specialist in the Technology Support Services (TSS) department from 2013 to 2018. His experience at Harvard Business School highlights his commitment to supporting the educational environment through effective technology management.
Education and Expertise
Carlos Barillas graduated from Year Up, a program designed to empower young adults through professional training and education. He studied Computer Technology/Computer Systems Technology during his time at Year Up from 2005 to 2006. Currently, he is pursuing an undergraduate degree at Harvard Extension School, which he began in 2020. His expertise includes proficiency in ServiceNow, a platform for IT service management, and a strong understanding of data privacy, which is essential in the higher education sector.
Background
Carlos Barillas completed his high school education at Somerville High School, earning a High School Diploma from 2001 to 2005. His early career included various technology-related positions, starting as a Sales Representative at Best Buy from 2004 to 2006, followed by a role as a Technology Support Intern with the Boston Celtics in 2006. He then joined Best Buy's Geek Squad as a Senior from 2006 to 2007, before transitioning to Apple as an Apple Genius from 2008 to 2013.
Career Progression
Carlos Barillas has demonstrated a steady career progression in the technology support field. After his internship with the Boston Celtics, he gained experience at Best Buy and Apple, where he honed his technical skills. His role at Harvard Business School as a Customer Support Specialist from 2013 to 2018 laid the foundation for his current position as a Technical Support Analyst. His diverse experience in various technology support roles has equipped him with a comprehensive skill set applicable to his current responsibilities.