Jason Huynh
About Jason Huynh
Jason Huynh is a Customer Support Associate at Harvard Business School, where he has worked since 2022. He specializes in utilizing remote access tools and Service Now for effective problem resolution.
Current Role at Harvard Business School
Jason Huynh serves as a Customer Support Associate at Harvard Business School, a position he has held since 2022. He operates from Boston, Massachusetts, and utilizes remote access tools such as Zoom, Bomgar, and Ivanti to effectively resolve customer issues. His role involves managing support tickets and troubleshooting using Service Now, contributing to the overall efficiency of the support team.
Educational Background
Jason Huynh has a diverse educational background in Information Technology. He studied at Roxbury Community College from 2020 to 2021, completing a one-year program. Additionally, he graduated from Year Up's Class 8 in 2021, where he focused on Information Technology. His foundational education includes a High School Diploma from Boston Community Leadership Academy, which he obtained from 2017 to 2020.
Previous Work Experience
Prior to his current role, Jason Huynh worked as a Contractor at Yoh, A Day & Zimmermann Company for Harvard Business School from 2021 to 2022. He also has experience as a Sales Associate at Party City, where he worked for 11 months from 2019 to 2020. Earlier in 2021, he completed a six-month internship as a Customer Support Intern at Harvard Business School, gaining valuable experience in customer support operations.
Skills and Interests
Jason Huynh is skilled in utilizing various remote access and support tools, including Zoom, Bomgar, and Ivanti. He has a strong interest in expanding his knowledge of emerging technologies, particularly in hardware. His experience with ticket management and troubleshooting through Service Now further enhances his technical capabilities in the field of customer support.