Jerry J.
About Jerry J.
Jerry J. is an Information Technology Support Associate II and Customer Support Specialist at Harvard Business School, where he has worked since 2015. He has a strong background in IT support, having previously held positions at M|c Communications, Pri-med, and Wellington Management, and holds a Bachelor of Science from Boston University.
Work at Harvard Business School
Jerry J. has been employed at Harvard Business School since 2015, serving as an Information Technology Support Associate II and Customer Support Specialist. In this role, he utilizes desktop tools such as LANDesk Management Suite and ServiceNow to manage a high-volume, fast-paced work queue. He is responsible for maintaining detailed and accurate ticket information while adapting to shifting priorities. His tenure at Harvard Business School spans over nine years, contributing to the institution's IT support services in Boston, Massachusetts.
Education and Expertise
Jerry J. has a diverse educational background. He completed his high school education at Somerville High School, earning a High School Diploma. He furthered his studies at Bunker Hill Community College, where he achieved an Associate of Science degree. He also holds a Bachelor of Science degree from Boston University. Additionally, he completed a Certificate of Completion from Year Up, enhancing his qualifications in the IT field.
Professional Experience
Prior to his current role at Harvard Business School, Jerry J. worked in various IT support positions. He served as a Help Desk Specialist at M|c Communications, LLC from 2010 to 2011, and at Pri-med from 2011 to 2015. He also worked as a Technology Support Analyst at Wellington Management for five months in 2009. These roles provided him with extensive experience in customer support and technical assistance.
Training and Certifications
Jerry J. has completed several training programs and certifications to enhance his skills in information technology. He participated in Harvard-led training in areas such as Information Security I, ITIL Foundations, and Service Mindset Foundations. He also completed Harvard-sponsored certifications including CompTIA Network+, AppleCare MAC Technician, MTA, Windows O.S. Fundamentals, Scrum Master, and Agile. These qualifications reflect his commitment to professional development in the IT sector.