John Owen
About John Owen
John Owen serves as the Director/Senior Director of Technology Support Services at Harvard Business School, where he has worked since 2011. He has a diverse background in technology operations and management, with previous roles at Rykodisc, Palm Pictures, and Berklee College of Music.
Current Role at Harvard Business School
John Owen currently serves as the Director/Senior Director of Technology Support Services at Harvard Business School. He has held this position since 2014 and has accumulated over ten years of experience in this role. In addition to his directorial responsibilities, he manages a large operating budget and oversees IT assets throughout their lifecycle. His leadership includes the transition of the endpoint management infrastructure to the cloud, enhancing the efficiency of technology support services within the institution.
Previous Experience at Harvard Business School
Before his current role, John Owen held several positions at Harvard Business School. He worked as an Operations Coordinator for Technology Support Services from 2006 to 2009 and as a Faculty Assistant from 2003 to 2006. He also served as Operations Manager for Technology Support Services from 2009 to 2011. His diverse roles contributed to his comprehensive understanding of the institution's technology needs and operations.
Career Background in the Music Industry
John Owen has experience in the music industry, having worked as a Tour Coordinator at Palm Pictures from 2000 to 2001 and as a Label Operations Coordinator at Rykodisc from 2001 to 2002. Additionally, he freelanced as a writer for Berklee College of Music from 2005 to 2011. These roles provided him with insights into the operational aspects of the music business.
Educational Background
John Owen studied at Hiram College, where he earned a Bachelor of Arts degree in Music History/Theory and History from 1992 to 1996. He furthered his education at the University of Massachusetts Amherst, obtaining a Master of Arts in History from 1997 to 1999. His academic background supports his analytical skills and understanding of historical contexts.
Initiatives and Contributions
John Owen has played a significant role in initiating Harvard University's relationship with the Year-Up program, which provides career opportunities to dozens of young people in the Boston area each year. He is also a key participant in the ITSM/ITIL implementation initiative at Harvard Business School, demonstrating his commitment to improving technology service management practices within the organization.