Julia Henry
About Julia Henry
Julia Henry serves as the Lead IT Support Analyst at Harvard Business School, where she oversees a team providing global user support for HBS Live Online Classrooms. She has a background in technology and media, with previous roles at Emerson College and WeWork, and holds a Master of Liberal Arts from Harvard University.
Current Role at Harvard Business School
Julia Henry serves as the Lead IT Support Analyst at Harvard Business School, a position she has held since 2023. In this role, she oversees a team of support specialists dedicated to providing global user support for HBS Live Online Classrooms. Julia is responsible for conducting quality assurance and stress tests to enhance the functionality of the online learning environment. She also proposes solutions aimed at improving operational efficiency within these classrooms.
Previous Experience at WeWork
Before her current role, Julia Henry worked at WeWork from 2015 to 2020, where she held multiple positions. She began as a Front Desk Associate for 11 months, then progressed to Community Lead for two years, and finally served as Technology Lead for another two years. During her time at WeWork, she contributed to various operational and technological initiatives that supported the company's community and technology functions.
Educational Background
Julia Henry completed her Bachelor of Arts in Visual Media Arts - Film Production at Emerson College from 2010 to 2014. She furthered her education at Harvard University, where she is pursuing a Master of Liberal Arts in Extension Studies with a focus on Information Management Systems, expected to be completed in 2026. Her educational background provides her with a strong foundation in both media arts and information technology.
Professional Experience at Emerson College
Julia Henry worked as an Audio/Video Technician at Emerson College from 2012 to 2014. This role involved managing audio and video equipment, which contributed to her technical skills and understanding of media production. Her experience at Emerson College laid the groundwork for her future roles in technology and support.