Julia Shotwell
About Julia Shotwell
Julia Shotwell serves as the Senior Guest Services Manager at Harvard Business School, a position she has held since 2020. She holds a Bachelor of Science in Human Development and Family Studies from the University of Vermont and is currently pursuing further studies at Harvard Extension School.
Current Role at Harvard Business School
Julia Shotwell serves as the Senior Guest Services Manager at Harvard Business School, a position she has held since 2020. In this role, she manages guest services and oversees various operations to enhance the experience for visitors and participants. Shotwell has previously worked as a Guest Services Manager at the same institution from 2018 to 2020. During her tenure, she has contributed to the Open Enrollment team by managing schedules, meetings, and calendars for the Director, as well as handling scholarship requests and alumni status updates.
Educational Background
Julia Shotwell earned a Bachelor of Science degree in Human Development and Family Studies from the University of Vermont, where she studied from 2008 to 2012. She is currently pursuing further education at Harvard Extension School, where she has been enrolled since 2021 and is expected to complete her studies in 2025. Prior to her university education, she graduated from Bishop O'Connell High School in 2008.
Previous Work Experience
Before her current position, Julia Shotwell held various roles in the hospitality industry. She worked at Hotel Indigo-Athens as a Guest Services Manager from 2015 to 2017 and as a Guest Service Ambassador from 2013 to 2014. Additionally, she served as an Executive Concierge at Walt Disney World in 2013. Her experience also includes roles at Hilton Worldwide as a Front Desk Agent and at the University of Vermont as Lead Information Desk Assistant and Class Council President.
Management and Leadership Skills
In her previous roles, Julia Shotwell demonstrated strong management capabilities. At Hotel Indigo-Athens, she managed the largest guest group annually, contributing over 15% of the hotel's annual rooms revenue for more than two years. During the COVID-19 pandemic, she effectively managed the Guest Services team virtually while being redeployed to other departments at Harvard Business School, showcasing her adaptability and leadership in challenging circumstances.