Julio Z.
About Julio Z.
Julio Z. is a Customer Support Associate at Harvard Business School, where he has worked since 2020. He has a background in Information Technology and experience in customer service, along with prior experience as a music teacher.
Current Role at Harvard Business School
Julio Z. has been employed as a Customer Support Associate at Harvard Business School since 2020. In this role, he provides assistance and support to users, ensuring a positive experience with the school's services. His responsibilities include addressing inquiries, troubleshooting issues, and facilitating effective communication between users and the institution.
Internship Experience at Harvard Business School
Before his current position, Julio Z. interned at Harvard Business School while studying at Year Up Greater Boston. This internship provided him with valuable exposure to the operational processes of the institution and helped him develop practical skills relevant to customer support.
Educational Background in Information Technology
Julio Z. studied Information Technology at Year Up Greater Boston from 2019 to 2020. This program equipped him with foundational knowledge and skills in technology, which he applies in his current role. His education has contributed to his ability to manage technical inquiries effectively.
Previous Experience in Information Technology Support
Prior to his current role, Julio Z. worked as an Information Technology Support Technician at Harvard Business School for six months in 2020. In this position, he gained hands-on experience in providing technical support and resolving IT-related issues, further enhancing his skill set in customer service.
Background as a Music Teacher
Julio Z. has a background as a music teacher, which has helped him develop strong communication and training skills. This experience contributes to his ability to engage effectively with users and provide clear guidance in his current customer support role.