Mario Rodriguez
About Mario Rodriguez
Mario Rodriguez is an IT Support Associate with a background in Information System Technology. He has worked in various roles, including as a Shift Leader at Pizza Hut and a Customer Support Intern at Harvard Business School, while pursuing certifications to advance his IT career.
Current Role at Harvard Business School
Mario Rodriguez serves as an IT Support Associate at Harvard Business School, a position he has held since 2021. In this role, he is responsible for providing technical support and assistance to faculty and staff, ensuring that IT systems operate smoothly. His work contributes to the overall efficiency of the institution's technological infrastructure.
Previous Experience at Harvard Business School
Prior to his current role, Mario worked as a Customer Support Intern at Harvard Business School for seven months in 2021. During this internship, he gained valuable experience in customer service and technical support, which laid the foundation for his subsequent position in IT support.
Education and Training in Information Technology
Mario Rodriguez studied Information System Technology at Roxbury Community College, where he earned an Associate of Science degree from 2020 to 2022. He also participated in the Year Up program, focusing on Information Technology, where he completed an Associate's degree from 2020 to 2021. These educational experiences equipped him with essential skills in programming, PC hardware and software, and networking.
Work Experience at Pizza Hut
Mario has held multiple positions at Pizza Hut since 2021. He began as a Customer Service Representative/Cook for four months before advancing to the role of Shift Leader, where he has been working for three years in Everett, Massachusetts. His experience in the food service industry has developed his leadership and customer service skills.
Professional Development Goals
Mario aims to enhance his IT career by obtaining A+ CompTIA and Networking+ Certifications. These certifications will validate his technical skills and knowledge, furthering his professional development in the field of information technology.