Petronella Chilala
About Petronella Chilala
Petronella Chilala serves as the Associate Director of TSS Field Services at Harvard Business School, where she has worked since 2015. With a background in technical support and operations management, she has held various roles at Harvard Business School and other institutions in the Greater Boston Area.
Current Role at Harvard Business School
Petronella Chilala serves as the Associate Director of TSS Field Services at Harvard Business School. She has held this position since 2015 and has accumulated nine years of experience in this role. In her capacity, she leads a team of 10 members within the Field Services department. Her responsibilities include overseeing service delivery and ensuring that the team meets the needs of the institution.
Previous Experience at Harvard Business School
Chilala has extensive experience at Harvard Business School, where she worked in various roles from 2005 to 2015. She started as a Technical Support Analyst in the MBA IT Support Services, then progressed to positions including Operations Manager and Associate Director of Technology Support Services. Throughout her tenure, she recommended technology enhancements aimed at improving service delivery.
Experience at Boston College
Before her time at Harvard Business School, Petronella Chilala worked as a Helpdesk Specialist at Boston College from 2004 to 2005. This role lasted for nine months and contributed to her foundational experience in technical support and customer service within an academic environment.
Educational Background
Chilala holds a Master's degree in Management Information Systems from Central Connecticut State University, where she studied from 2002 to 2004. She also earned a Bachelor of Science degree in Information Networking Management from the University of Minnesota-Crookston, completing her studies from 1996 to 2000. Her educational background supports her expertise in technology and information systems.
Leadership and Strategic Initiatives
In her current role, Petronella Chilala partners with the director to set IT strategy and budget for client services at Harvard Business School. Her leadership in the Field Services department emphasizes strategic planning and operational efficiency, ensuring that the technology needs of the institution are met effectively.