Jacob Zerhusen
About Jacob Zerhusen
Jacob Zerhusen is a Customer Success Manager with a diverse background in customer success roles across various companies, including Templafy, Dropbox, and Airtable. He holds a Bachelor of Arts in English Language and Literature and has experience in information technology and sociology.
Current Role at Harvey
Jacob Zerhusen serves as a Customer Success Manager at Harvey, a position he has held since 2023. He is based in New York, New York, United States. In this role, he is responsible for ensuring customer satisfaction and success, leveraging his extensive experience in customer success management.
Previous Experience in Customer Success
Prior to his current role, Jacob Zerhusen worked at several companies in customer success positions. He was a Senior Customer Success Manager at Templafy from 2021 to 2022. Before that, he served as a Customer Success Manager at Dropbox from 2018 to 2019, and then as a Strategic Customer Success Manager at Dropbox from 2019 to 2021 in the Greater New York City Area. He also held the position of Lead Customer Success Manager at Cerkl from 2017 to 2018.
Educational Background
Jacob Zerhusen studied at Northern Kentucky University from 2012 to 2016. He earned a Bachelor of Arts in English Language and Literature, as well as a degree in Information Technology. Additionally, he achieved an Associate's degree in Sociology during his time at the university.
Early Career Experience
Jacob Zerhusen began his career in customer service and technical support roles. He worked at Apple as a Technical Expert/Genius from 2014 to 2016 and as a Business Expert from 2016 to 2018. He also gained experience as a Success Management Intern at Sprinklr in 2015. His early career included roles such as Residential Treatment Specialist at Children's Home of Northern Kentucky and SACC Site Coordinator at YMCA of Greater Cincinnati.