Lauren Zerante
About Lauren Zerante
Lauren Zerante is a Customer Success professional with extensive experience in various roles across multiple companies, including WHOOP, Templafy, and Harvey. She holds a Bachelor of Science in Marketing from Bradley University and has worked in customer success and related fields since 2014.
Current Role at Harvey
Lauren Zerante currently serves as a Customer Success professional at Harvey, a position she has held since 2024. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in customer management. Her focus is on building strong relationships with clients and facilitating their engagement with the company's products and services.
Previous Experience at WHOOP
Lauren Zerante has held multiple roles at WHOOP, including Senior Customer Success Manager and Strategic Customer Success Manager. She worked in these positions from 2021 to 2024, contributing to customer enablement and success strategies. Her tenure at WHOOP provided her with insights into customer needs and the importance of effective communication in fostering long-term client relationships.
Career Background in Customer Success
Lauren has a diverse background in customer success roles across various organizations. Before her time at WHOOP, she worked as a Senior Customer Success Manager at Templafy in the New York City Metropolitan Area. She also held positions at Ceros as an Enterprise Account Team Lead and Enterprise Customer Success Manager. These roles equipped her with skills in managing client accounts and enhancing customer experiences.
Educational Background
Lauren Zerante earned her Bachelor of Science degree in Marketing from Bradley University, graduating in Spring 2014. Her education provided her with a solid foundation in marketing principles, which she has applied throughout her career in customer success and management roles. Prior to university, she attended York High School from 2006 to 2010.
Early Career Experience
Before specializing in customer success, Lauren gained experience in various roles. She worked as a Group Fitness Instructor at Equinox and held positions at Stryker, including Associate Performance Analyst and ProCare Specialist. Additionally, she interned at Knoll as a Textile Group Sales Intern and worked as a Summer Assistant at Corporate Concepts, Inc. These early roles contributed to her professional development and understanding of client needs.