Michelle Chon
About Michelle Chon
Michelle Chon is an Enterprise Customer Success Manager with over 10 years of experience in client strategic partnerships and account retention. She has worked in various roles across multiple companies, including Dropbox and ADP, and holds a business degree in management from the University of California, Irvine.
Current Role at Harvey
Michelle Chon serves as the Enterprise Customer Success Manager at Harvey, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among enterprise clients. Her responsibilities include developing strategic partnerships and driving account retention initiatives. Based in Los Angeles, California, she leverages her extensive experience in client management to contribute to the company's growth.
Previous Experience in Customer Success
Prior to her current role, Michelle Chon worked at Dropbox as a Customer Success Manager for Dropbox Sign (API) from 2021 to 2024. In this capacity, she was responsible for managing customer relationships and ensuring the effective use of the API solutions. She also held the position of Client Success Executive at ADP from 2018 to 2020, where she focused on national accounts in the West Upmarket region. Her experience in these roles has equipped her with skills in client strategic partnerships and product adoption.
Educational Background
Michelle Chon earned her Bachelor of Arts in Business Administration with a focus on Marketing from the University of California, Irvine - The Paul Merage School of Business. She completed her degree from 2009 to 2013. This educational foundation has contributed to her understanding of business management and marketing strategies, which she applies in her professional roles.
Career Development and Early Roles
Michelle began her career with various roles that provided her with diverse experiences. In 2012, she worked as a Marketing Intern at Bluefin Distribution Corporation for four months and as a Front Desk Receptionist at St. Jude Medical for six months. She also served as a Marketing Assistant at Southern Implants for eight months in the same year. These early positions helped her develop foundational skills in marketing and client interaction.
Achievements and Skills
Throughout her career, Michelle Chon has been recognized consistently for her performance excellence and contributions to account growth and team goals. She possesses strengths in public speaking and relationship building, which have been instrumental in her success in client-facing roles. With over 10 years of experience, she has developed expertise in using analytical tools to present business solutions to executive-level audiences.