Terah Gurnett
About Terah Gurnett
Terah Gurnett serves as the Head of User Operations at Harvey, bringing over eight years of experience in the tech, marketing, and event sectors. Previously, Gurnett held various roles at Socedo, Dropbox, and Zillow Group, focusing on customer success and experience management.
Current Role at Harvey
Terah Gurnett serves as the Head of User Operations at Harvey, a position she has held since 2024. In this role, she is responsible for overseeing user operations and ensuring that the company's services meet the needs of its clients. Her focus includes optimizing processes and enhancing user experiences to drive satisfaction and engagement.
Previous Experience at Dropbox
Prior to her current role, Terah Gurnett worked at Dropbox as a Customer Experience Manager from 2019 to 2024. During her five years at Dropbox, she contributed to improving customer interactions and enhancing service delivery. Her experience in this role helped her develop skills in managing customer relationships and addressing user needs effectively.
Background in Customer Success at Socedo
Terah Gurnett has a notable background in customer success, having worked at Socedo in various roles. She started as a Sales Development Representative from 2016 to 2017, then advanced to Customer Success Manager for six months in 2018, and later served as a Customer Success Coordinator for seven months in 2017. These positions allowed her to build a strong foundation in customer relations and operational efficiency.
Education and Qualifications
Terah Gurnett earned a Bachelor of Business Administration (B.B.A.) degree from the University of Nebraska at Omaha. Her studies focused on Business Administration and Management, General, providing her with essential knowledge and skills applicable to her career in the tech and marketing sectors.
Experience in Tech and Marketing Sectors
With eight years of experience in the tech, marketing, and event sectors, Terah Gurnett has developed a diverse skill set. She has worked in various capacities, including her role as Senior Manager of Customer Experience at SelfMade and as a Listing Acquisitions Assistant at Zillow Group. Her expertise includes mentoring account managers and creating efficiencies that align with organizational goals.