Adam Trinh
About Adam Trinh
Adam Trinh is an IT Support Technician currently employed at Hatch in Melbourne, Australia. He has a background in Information Technology and Business Information Technology, with previous roles at RMIT University and Rubix Consulting Pty Ltd.
Current Role at Hatch
Adam Trinh has been employed as an IT Support Technician at Hatch since 2020. In this role, he provides global technical support, utilizing the Zendesk ITSM Ticketing System to manage and resolve technical issues. His responsibilities include troubleshooting and assisting users with various IT challenges, ensuring efficient operation of IT services within the organization.
Previous Experience at RMIT University
Adam Trinh has held multiple positions at RMIT University in Melbourne, Australia. He worked as a Sales Assistant at the RMIT Campus Store from 2013 to 2015, followed by a role as an Information Service Officer from 2017 to 2018. Additionally, he served as a Field Technician from 2018 to 2020. His experience at RMIT involved providing technical support and customer service to students and staff.
Consulting Experience at Rubix Consulting
In 2016, Adam Trinh worked as an iOS Software Developer - Consultant at Rubix Consulting Pty Ltd for a duration of four months. This role involved developing software solutions and contributing to projects that required technical expertise in iOS development.
Education and Qualifications
Adam Trinh studied at RMIT University, where he earned a Bachelor's degree in Information Technology from 2012 to 2015. He furthered his education by obtaining a Master’s Degree in Business Information Technology from 2016 to 2017. His academic background provides a solid foundation for his technical skills and knowledge in the IT field.
Technical Skills and Tools
Adam Trinh utilizes a variety of tools and technologies in his IT support role. His expertise includes Active Directory, Remote Desktop, SCCM, Powershell, Endpoint, and Lansweeper. These tools enable him to provide effective technical support and manage IT resources efficiently.