Payman Afshari
About Payman Afshari
Payman Afshari is an IT Support Technician with over a decade of experience, currently employed at Hatch in Mississauga, Ontario. He previously worked at AstraZeneca as a Senior Service Desk Analyst and has a diploma in Computer Science Technology from Sheridan College.
Work at Hatch
Payman Afshari has been employed at Hatch as an IT Support Technician since 2012. His role involves providing technical support and troubleshooting for various IT-related issues within the organization. He is based in Mississauga, Ontario, and has accumulated over a decade of experience in this position. His responsibilities include maintaining and supporting the Avaya Voice Over IP phone system, diagnosing issues related to Office 365 and Lync administration, and providing remote support using LYNC and Windows remote assistance.
Previous Experience at AstraZeneca
Prior to his current role at Hatch, Payman Afshari worked at AstraZeneca from 2010 to 2012. He held the position of Senior Service Desk Analyst for two years, where he was responsible for addressing IT service requests and providing support to users. His earlier role at AstraZeneca was as a Service Desk Analyst, which also lasted for two years. During his time there, he developed skills in troubleshooting and user support, contributing to his expertise in IT support.
Education and Expertise
Payman Afshari studied at Sheridan College, where he earned a Computer Science Technology Diploma from 2007 to 2010. This three-year program provided him with foundational knowledge in computer science and technology. His educational background supports his current role in IT support, where he applies his technical skills and knowledge in various systems and technologies.
Technical Skills and Responsibilities
In his role as an IT Support Technician, Payman Afshari utilizes various technical skills and tools. He maintains and supports the Avaya Voice Over IP phone system, including Element Manager and Call Pilot. He also provides support for video conferencing meetings using the Tandberg system. His responsibilities include handling account and mailbox creation, administering RSA soft and hard tokens for VPN access, and managing issues related to the Infra and Remedy ticketing systems.